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Simulator Support - Frequently Asked Questions
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Top 20 Questions
1. Does x simulator work with Windows Vista?
2. How do I download extras for RC Plane Master?
3. How do I download extras for RC Flight Master eXtreme64?
4. How do I install the downloads for RC Plane Master?
5. I can't remember my login for RC Plane Master.
6. I have reinstalled RC Plane Master and it is asking for a new activation code. How do I get one?
7. I can't remember my login for RC Flight Master.
8. My email address has changed. How do I update it for the members area?
9. When I run the program it doesn't work or I get no mouse cursor. I get a
blank or funny screen or am experiencing graphical glitches.
10. The password you have supplied me for the members area does not work.
11. There are no instructions. How do I get help? Is there a manual?
12. When I use my controller it moves erratically.
13. The controls move in the wrong direction.
14. Only some of the sticks (axis) work on my controller.
15. I have an interface I use for a different simulator. Will it work with your simulator?
16. My USB interface cable won't work.
17. Some of the planes/gliders won't take off. They stay still on the ground.
18. Do I have to put the CD in every time I run the program?
19. Can I use my *** transmitter with your USB interface?
20. I get an error similar to '16-bit subsystem error. Could not run
application'.
Does x simulator work with Windows Vista?
Yes. All our simulators have been fully tested on Windows Vista.
How do I download extras for RC Plane Master?
You need a members
login and password to get access to the free downloads.
Register for downloads at
http://www.realitycraft.com/products/sim/rcplanemaster/register.php.
Please make sure your spam blocker will accept RealityCraft
emails for this to work.
How do I download extras for RC Flight Master eXtreme64?
You need a members
login and password to get access to the free downloads.
Register for downloads at
http://www.realitycraft.com/products/sim/rcflightmaster/register.php.
Please make sure your spam blocker will accept
realitycraft.com emails to get your login information.
How do I install the downloads for RC Plane Master?
Log into the
members area
and follow the instructions precisely.
I can't remember my login for RC Plane Master.
Put your email
address in the form and you will be sent a reminder at
http://www.realitycraft.com/products/sim/rcplanemaster/index.php.
I have reinstalled RC Plane Master and it is asking for a new activation code. How do I get one?
Log into the members area
and use the form at the bottom of the screen. If your
email address has changed then use the Change Email Address
form first.
I can't remember my login for RC Flight Master.
Put your email
address in the form and you will be sent a reminder at
http://www.realitycraft.com/products/sim/rcflightmaster/index.php.
My email address has changed. How do I update it for the members area?
Log into the appropriate members area and use the change email address form.
When I run the program it doesn't work or I get no mouse cursor. I get a
blank or funny screen or am experiencing graphical glitches.
Update your graphics
drivers from your manufacturers website. If you have a GeForce
card go to http://www.nvidia.com or if
you have an ATI card go to www.ati.com. If you have a
different one then you will need to find your manufacturers
website.
Make sure you install the driver properly. You must
click 'Continue Anyway' when or if Windows throws
you a warning. This is normal.
You may also need to update your motherboard drivers from your
chipset manufacturer. e.g. VIA at
www.viaarena.com, Intel, etc. You will need
to find out who the manufacturer of your motherboard is. Ask
your computer manufacturer or right click on 'My Computer' ->
'Properties' -> 'Hardware' tab -> 'Device Manager' -> 'System
Devices'. The manufacturer should be labelled as the AGP
or PCI make.
The password you have supplied me for the members area does not work.
The system is
automated and so the login cannot be wrong. Please make sure
that you enter both the user name and password precisely as
represented in the email. On rare occasions security
software such as ad-blockers have been reported as interfering
with the login process. Any such software may need to be
temporarily disabled.
There are no instructions. How do I get help? Is there a manual?
For RC Plane Master open the help at Start->Programs->RC Plane Master->Manual.
For RC Flight Master eXtreme64 click on the question mark icon
(?).
When I use my controller it moves erratically.
Recalibrate the controller. Go to the controller menu and
select your controller. Then click Re-calibrate. Follow the
instructions as they appear. For more information on setting
up your controller check out the relevant section in the manual.
The controls move in the wrong direction.
Go to the controller menu and click on the toggle switch to
reverse the channel on the axis concerned. For more
information on setting up your controller check out the
relevant section in the manual.
Only some of the sticks (axis) work on my controller.
Go to the controller menu and set up the axis correctly. To do
this click on the bullets/dots to line up the axis with the
correct function. Move the sticks to see the bars move. Please
note, the numbers below the bars DO NOT correspond to the
numbers on your radio receiver. For more information on
setting up your controller check out the relevant section in
the manual.
I have an interface I use for a different simulator. Will it work with your simulator?
Unlikely. Ones that will are:
- FMS serial cable with 9600 baud rate.
- Any cable that works as a Windows joystick and appears in Control Panel->Game Controllers.
- FMS parallel cable with Windows 2000/XP ONLY.
- RealFlight Interlink Plus (controller only, not transmitter adapter). You may need to unplug the
controller and plug it back in whilst the PC is turned on for Windows to find it.
Onces that definitely won't are:
- Any Ikaraus interface, e.g. Aerofly,easyFly, etc.
- Tru-Flight
- Reflex
- RealFlight transmitter interfaces
- FMS serial cable with 19200 baud rate
- Any parallel cable with Windows 95/98/Me
My USB interface cable won't work.
Is it a RealityCraft cable?
No: see I have an interface I use for a different simulator..."
If it is a RealityCraft cable:-
If using a JR transmitter, do not switch it on. Most JR
transmitters will only work with simulators when switched OFF.
Be sure to unplug the transmitter when finished to avoid
draining the battery.
If using Windows 98, then you will need an original Windows 98
CD to install the USB driver.
Open the Windows game controllers panel at
Start-> Control Panel-> Printers and Other Hardware-> Game
Controllers.
You should see the controller in the list. If not, then it is
not plugged in or not working.
Run the simulator and go to the controller menu. Make sure the
controller is plugged in and switched on (switched off if it's
a JR radio). Click change controller and follow the
instructions. Finally, connect the axis to the appropriate
radio functions by clicking the bullets (dots). See the
manual (help file) for more information on setting up your
controller.
Some of the planes/gliders won't take off. They stay still on the ground.
That's because some
don't have wheels. Press F9 or F10 to hand or catapult launch.
Click on the keyboard icon and check out the manual to see
what keys are available.
Do I have to put the CD in every time I run the program?
Yes. It is very
common practice for entertainment/multimedia software. The
alternative is to force people to buy high cost hardware (i.e.
USB controller/interface) with the software.
Can I use my *** transmitter with your USB interface?
Essentially, it works with ppm radios that have one the following buddy box (trainer
socket) fittings:
3.5mm jack socket or a round 6 pin din socket.
Adapter is available for Sanwa/Airtronics 5 pin din
socket.
Adapter is available for Futaba 6 pin square
socket (new type).
Examples of radios that are compatible (this is not a full
list as specifications are complex and changing all the time):
JR ppm radios: 3.5mm Mono Jack, Quattro, F400, F400EX,
XF421EX, XF622, XF631, XP642, XP652, XP662, XP783, XP8103,
X2610, 10 Series
Hitec ppm radios: round 6 pin din, Focus 4, Focus 6,
Laser 4, Laser 6, Flash 4, 4X, 5, 5X, Prism 7, 7X, Eclipse 7
Futaba ppm radios: Conquest FM, FG FM, 4VF, 6VA, 6VH, 6DA,
6YF, 6YG, 6XA, 6XAs, 6XH, 6XHs, 7U, 8U, 9Z
Tower Hobbies: System 3000 4FM, 6FM
Cirrus: 900FM
With Sanwa 5 pin adapter:
Sanwa/Airtronics: Radiant RD6P, RD6H, RD6000 Series,
Vanguard Series, VG4R, VG6DR, VG6H, VG400, VG600
With Futaba square adapter:
Futaba: 9, 9C, 6EXA
Other compatible USB cables with more fittings and further
information is available from
http://www.simblaster.com,
http://www.milehighwings.com,
http://www.rc-electronics.co.uk.
I get an error similar to '16-bit subsystem error. Could not run application'.
This occurs when a file in your Windows
installation has become missing
or damaged. To fix the problem you will need your Windows
operating system
CD and to follow the instructions provided by Microsoft's help
page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324767.
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